This Privacy Policy describes how Serenity Counseling Northwest ("we" or "us") collects, uses, and shares your personal information when you use our website www.serenitycounselingnw.com (the "Website").
PERSONAL INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about which pages you view and how you interact with the Website. We refer to this as "Device Information."
We collect Device Information using the following technologies:
HOW WE STORE YOUR DATA
We process and store your data using the following providers:
Please visit their individual websites for information on their data storage and security practices. We use commercially reasonable security measures to protect against unauthorized access to or alteration of your information. No computer network or data transmission can be guaranteed to be 100% secure, and you submit your information at your own risk.
We will maintain your Personal Information for our records unless and until you ask us to delete it.
YOUR DATA PROTECTION RIGHTS
If you are a European resident, you have the right to access, correct, update, or request deletion of your personal information. You may also have the right to restrict or object to our processing of your data. To exercise any of these rights, please contact us using the information below.
California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
THIRD-PARTY WEBSITES
Our privacy policy applies only to our Website. We are not responsible for the data collection or privacy practices of any third-party site we may link to. We encourage you to read the privacy statements of other sites you visit.
CHANGES
We may update this Privacy Policy from time to time. The date of the last revision will be indicated by the "Last updated" date at the top of this page. Any changes are effective immediately upon publication on our Website.
CONTACT US
For more information about our privacy practices or to exercise your data protection rights, please contact us:
Email: info@serenitycounselingnw.com
Phone: (206) 759-8069
Mail: PO Box 53434, Bellevue, WA 98015
PERSONAL INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about which pages you view and how you interact with the Website. We refer to this as "Device Information."
We collect Device Information using the following technologies:
- Cookies - data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org
- Log files - track actions occurring on the Website, collecting data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps
- Web beacons, tags, and pixels - electronic files used to record information about how you browse the Website
We also collect information you provide to us directly ("Provided Information"), including when you:
- Complete our contact or inquiry form
- Submit an intake form for any of our services
- Communicate with us by email or phone
The Provided Information we collect may include your name, email address, phone number, and any information you choose to share about what brings you to this Website.
HOW WE USE YOUR PERSONAL INFORMATION
We use the information we collect to:
- Respond to your inquiries and communicate with you
- Schedule and manage appointments and consultations
- Improve and optimize our Website
- Screen for potential risk or fraud
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your Personal Information with trusted third-party service providers who assist us in operating our Website and running our practice, including:
- Payment processors who securely handle payment information
- Practice management and scheduling software providers
- Security and fraud prevention tools
- Analytics software that helps us monitor and improve our Website
We may also share your Personal Information to comply with applicable laws and regulations, or in response to a lawful request for information.
HOW WE STORE YOUR DATA
We process and store your data using the following providers:
- SimplePractice - practice management and electronic health records
- Google Workspace - email and general business communications
- Showit / Squarespace - website hosting and domain management
- Spruce Health - secure client messaging and communication
- Stripe - payment processing
We will maintain your Personal Information for our records unless and until you ask us to delete it.
YOUR DATA PROTECTION RIGHTS
If you are a European resident, you have the right to access, correct, update, or request deletion of your personal information. You may also have the right to restrict or object to our processing of your data. To exercise any of these rights, please contact us using the information below.
California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
THIRD-PARTY WEBSITES
Our privacy policy applies only to our Website. We are not responsible for the data collection or privacy practices of any third-party site we may link to. We encourage you to read the privacy statements of other sites you visit.
CHANGES
We may update this Privacy Policy from time to time. The date of the last revision will be indicated by the "Last updated" date at the top of this page. Any changes are effective immediately upon publication on our Website.
CONTACT US
For more information about our privacy practices or to exercise your data protection rights, please contact us:
Email: info@serenitycounselingnw.com
Phone: (206) 759-8069
Mail: PO Box 53434, Bellevue, WA 98015
Privacy policy
